Lead Time
Standard lead time for all orders is 3 days (excluding Tuesdays) AFTER order date.
e.g. Orders placed on Tuesdays can be fulfilled from Fridays onwards
Orders placed on Saturdays can be fulfilled from Wednesdays onwards
Delivery
Free delivery will be available for all orders above $200 (please use code: SHIPFREE).
Please note the following delivery terms:
Cancellation charge - 100% of delivery fee will be imposed for cancellation notice given less than 24 hours from the pickup timing
Unsuccessful deliveries - in the event where recipient is absent/unreachable upon arrival, driver will leave items at door (if possible) and provide photo proof of delivery completion. Should delivery address be inaccessible (eg. No response from condo intercom/no recipient at landed property), redelivery fee will be charged
Cancellations
Order cancellations are accepted at least 2 working days of your selected date of collection/delivery. Please contact us here with your cancellation request and we will follow up accordingly.
Order cancellations less than 2 working days of selected date of collection/delivery may not guarantee to be refunded.